“By the end of the summit, we want participants to have a greater understanding of the role they place in gaining client and customer loyalty which directly results into more business and greater longevity of their business,” said Sue Hansen co-director of WBA. “Whether their season is summer, winter or all year long, or whether they are a front desk attendant, a server or even a hair stylist, they will come away with actionable ideas and inspirations to do their job better and grow their business.”
The City of Montrose “was recently named an All-America City for 2013,” said Montrose OBT Director Rob Joseph. “We expect to set a baseline of expectation for customer service with this summit, [which] is expected to bring service professionals from around the Western Slope to Montrose,” benefiting restaurants, hotels and other businesses.
“The WBA is committed to helping businesses thrive and grow which will not only help fuel economic recovery in their communities but also encourage community engagement,” said Terri Leben, co-director of WBA. “We work directly with businesses throughout the year, and this is just one of many expected educational events that will delve deeper into other areas of business on current topics and trends facing the business community.”
For more information please visit www.WesternColoradoHospitality.com and www.cityofmontrose.org/businessandtourism.