“The goal of this new schedule is to provide full service to all of our members every day of the work week,” said SMPA General Manager, Kevin Ritter. “Regardless of where a member lives, they will now be able to contact us and work with us Monday through Friday.”
The co-op transitioned to a 10-hour-day, four-day work week 15 years ago in order to accommodate members before and after their regular work day. That part isn’t changing. Members will still be able visit the co-op’s offices 7 a.m. – 5:30 p.m.
In order to provide services five days a week, SMPA is implementing an alternating schedule where one district office is open Monday – Thursday and the other, Tuesday – Friday. Office Hours will be as follows: Nucla Branch, Monday – Thursday, 7 a.m. – 5:30 p.m.; Ridgway Branch, Tuesday – Friday, 7 a.m. – 5:30 p.m. Although each office will technically only be open four days per week, the co-op will provide full service to its members all five working days.
Improved service is the purpose behind the schedule switch. Members will soon be able to make payments, connect new services, and request quotes on Fridays. The caveat – all inquiries will be handled at the Ridgway office on Fridays, and likewise, at Nucla on Mondays. It will take some ingenuity to make that possible.
“We’re researching a lot of different options right now,” explained Ritter. “We’re looking at upgrading our phone systems, utilizing video kiosks and performing substantial cross training among our staff.”