911 Operators Are My Heroes
by Linda Gaulke, Master Sergeant, San Miguel County Sheriff’s Office
Mar 19, 2013 | 517 views | 0 0 comments | 9 9 recommendations | email to a friend | print


What a perfect time for a movie like Halle Berry’s The Call to be released! For those of you who haven’t seen the movie or its previews the movie’s about a girl who is kidnapped and the 911 operator who takes the call.

I have had the pleasure of working with some of the best telecommunicators during my 33 years in law enforcement and am pleased to say that many of them serve the citizens of San Miguel County between three dispatch centers; one for San Miguel County Sheriff’s Office which also serves Norwood and Egnar; one for the Telluride Marshal, Mountain Village and Telluride Fire Department; and Colorado State Patrol.

Those on the end of the 911 phone, a regular business line and/or an emergency radio, must learn to listen to what is being explained to them, paint a mental picture, keep calm in some of the most dire of circumstances all while sending help. These men and women have saved lives, but some have also listened as loved ones have died. They are some of the bravest people I know!

It is my hope you never have to activate the 911 system but I know if you do you will receive the help you need.

Please join me by thanking your local dispatchers by acknowledging the service these often unrecognized heroes deserve.


– Linda Gaulke, Master Sergeant, San Miguel County Sheriff’s Office

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